ABP UK | Refund & Booking Policy
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Refund & Booking Policy

Booking Terms and Conditions

 

On receipt of your booking, you will be sent an acknowledgement and a VAT invoice.  The course fee must be paid, in full, within 30 days of the invoice date and no later than 7 days prior to the start of the course.  Your place is not guaranteed until payment has been received. 

 

Acceptance of a booking constitutes a liability for the relevant course fee or cancellation fee and is subject to ABP’s standard condition of business, a copy of which is available on request.

 

We can accept payment either by cheque or BACS.  Our BACS details are available on request and shown on our invoice.  We can also accept credit card payments.

 

Approximately two weeks before the course you will receive registration details.  If you have not received these five days before the course starts please telephone 02380 528571.

 

If you need to cancel 

 

We understand that changes in circumstances mean that it is not always possible for an individual booked on a course to attend.  Cancellations can cause us problems and are therefore subject to the following conditions.

  • If you cancel a course booking more than 15 days before the date of the course we will make a charge of 20% of the course fee plus VAT.  This will be payable by you or deducted from any refund of fees due.
  • If you cancel a course booking within 15 days before the course date, or if the delegate fails to arrive, the full fee will remain payable and no refund of fees already paid will be made. 
  • An alternative delegate may be substituted at any time prior to the start of the course. 

 

Transferring to another course

 

Requests to transfer to a later course more than 15 days before the date of the course will be subject to a 20% charge.  Requests for transfers less than 15 days before the date of the course may be subject to full payment of fees.  If the transferred place is subsequently cancelled, or the delegate fails to attend the course, no refund will be made. 

 

If we need to cancel

 

We know that the cancellation of a course by us causes inconvenience and we therefore make every endeavour to run published programmes.  However, we reserve the right to cancel the course at any time without liability.  In this circumstance, delegates will be offered an alternative date, a credit note or a full refund. 

 

Tutors 

 

ABP reserves the right to substitute Tutors without prior notification, in the case of accident, emergency or illness and/or in order to maintain its obligations under these terms and conditions.